Letter to the store manager requesting replacement of product under warranty

Table of Contents:

• Sample Letter
• Live Editing Assistance
• How to Use Live Assistant
• Additional Template Options
• Download Options
• Share via Email
• Share via WhatsApp
• Copy to Clipboard
• Print Letter
• FAQs

Request Letter for Product Replacement Under Warranty

To,
The Store Manager,
___________ (Store Name),
___________ (Store Address)

Date: __/__/____

Subject- Replacement of the ________ (product- laptop/refrigerator/television).

Dear sir/madam,

I, _________ (Name) recently purchased a _____ (laptop/refrigerator/television/ other product), from your renowned store. The details of the product and purchase is as under:

Product model number _______
Product serial number _______
Invoice Number _____, dated _______

Within only _____ (Days/ Weeks) of use, the ______ (Product) started _______ (malfunctioning/ issue with the product). This is an unusual experience with a new product.

I had called your customer support and explained to them the issue with the product and It was informed to me that the product needs a part replacement.

I must admit that it is not a pleasant experience to get a part replacement in a brand new product. Hence, I request you to replace the ________ (product name) as per product warranty/ replacement policy.

Look forward to your immediate response.

Kind regards

________ (Name),
________ ( Contact Number)

Encl: Copy of the printed bill

Live Editing Assistance

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• Start Typing: Enter your letter content in the "Letter Input" textarea.
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FAQs

1. What should I include in a letter requesting a product replacement under warranty?
   • Be sure to include details such as the product model and serial numbers, invoice number, and a clear description of the issue experienced with the product.
2. How should I address the store manager in my letter?
   • Begin your letter with a polite salutation such as "Dear Sir/Madam" or "To the Store Manager," followed by a clear and concise explanation of the issue.
3. Is it necessary to enclose a copy of the printed bill with the letter?
   • Yes, it's advisable to include a copy of the printed bill to validate the purchase and facilitate the processing of your replacement request.
4. What tone should I use in my letter requesting a product replacement?
   • Maintain a polite and professional tone throughout the letter. Express your concerns clearly and respectfully, avoiding accusatory language.
5. How long should I wait for a response after sending the letter?
   • While response times may vary, it's reasonable to expect a prompt acknowledgment of your letter and an indication of the next steps in resolving the issue. If you haven't received a response within a reasonable timeframe, you may consider following up with the store manager.