When writing a letter to a company regarding a defective product, clarity and politeness are key. Start with a clear subject line, stating the issue concisely. Introduce yourself and provide details such as the purchase date, product name, model number, and invoice number. Clearly explain the issue with the product, whether it's damaged or not working, and express your desire for a replacement. Attach relevant documentation such as pictures and copies of the bill. Close with a polite thank you and your contact information. Avoid vague language and ensure all necessary details are included for the company to address the issue promptly.
Request Letter for Replacement of Defective Product
To,
The Manager,
__________ (Company Name),
__________ (Address)
Date:__/__/____ (DD/MM/YYYY)
Subject- Defective product received
Respected Sir/Madam,
I, __________ (Name), recently purchased a __________ (product name) on _________(purchase date), from your renowned store, having model number __________ (Model Number) and bill/ Invoice no. _________ (Bill/Invoice number).
It is eventually the very first time I am buying something from your ________ (store/online website). I would like to bring to your notice that I bought the above-mentioned product and it was received defective. I ordered the product with great zeal. It was supposed to be delivered at my _________ (home/office/other location) and when I got the product, it was not in a position to be accepted, as the product was _________ (damaged/not working).
Please consider replacing the product as soon as possible, I am sending/ requesting a return pick up of the product to the ________ (store/online store), with a copy of the bill. I am even enclosing the pictures I took once I opened the product to show you the condition.
Thank you in advance,
Kind regards,
_________ (Name),
_________ (Contact Number)
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Sandeep Bhandari