The Manager,
__________ (Company Name),
__________ (Address)

Date:__/__/____ (DD/MM/YYYY)

Subject- Defective product received

Respected Sir/Madam,

I, __________ (Name), recently purchased a __________ (product name) on _________(purchase date), from your renowned store, having model number __________ (Model Number) and bill/ Invoice no. _________ (Bill/Invoice number).

It is eventually the very first time I am buying something from your ________ (store/online website). I would like to bring to your notice that I bought the above-mentioned product and it was received defective. I ordered the product with great zeal. It was supposed to be delivered at my _________ (home/office/other location) and when I got the product, it was not in a position to be accepted, as the product was _________ (damaged/not working).

Please consider replacing the product as soon as possible, I am sending/ requesting a return pick up of the product to the ________ (store/online store), with a copy of the bill. I am even enclosing the pictures I took once I opened the product to show you the condition.

Thank you in advance,

Kind regards,
_________ (Name),
_________ (Contact Number)

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