The Store Manager,
___________ (Store Name),
___________ (Store Address)
Subject- Replacement of the ________ (product- laptop/refrigerator/television).
I, _________ (Name) recently purchased a _____ (laptop/refrigerator/television/ other product), from your renowned store. The details of the product and purchase is as under:
Product model number _______
Product serial number _______
Invoice Number _____, dated _______
Within only _____ (Days/ Weeks) of use, the ______ (Product) started _______ (malfunctioning/ issue with the product). This is an unusual experience with a new product.
I had called your customer support and explained to them the issue with the product and It was informed to me that the product needs a part replacement.
I must admit that it is not a pleasant experience to get a part replacement in a brand new product. Hence, I request you to replace the ________ (product name) as per product warranty/ replacement policy.
Look forward to your immediate response.
________ ( Contact Number)
Encl: Copy of the printed bill