When writing a letter requesting a replacement of a product under warranty, it's essential to maintain clarity and politeness. Start with a clear subject line indicating the purpose of the letter. Provide details about the purchased product, including model number, serial number, and invoice number. Clearly explain the issue faced with the product and mention any previous communication with customer support. Politely request a replacement as per the warranty or replacement policy. Include necessary documents like a copy of the printed bill for reference. Avoid vague language and ensure all relevant information is included for a successful resolution.
Request Letter for Product Replacement Under Warranty
To,
The Store Manager,
___________ (Store Name),
___________ (Store Address)
Date: __/__/____
Subject- Replacement of the ________ (product- laptop/refrigerator/television).
Dear sir/madam,
I, _________ (Name) recently purchased a _____ (laptop/refrigerator/television/ other product), from your renowned store. The details of the product and purchase is as under:
Product model number _______
Product serial number _______
Invoice Number _____, dated _______
Within only _____ (Days/ Weeks) of use, the ______ (Product) started _______ (malfunctioning/ issue with the product). This is an unusual experience with a new product.
I had called your customer support and explained to them the issue with the product and It was informed to me that the product needs a part replacement.
I must admit that it is not a pleasant experience to get a part replacement in a brand new product. Hence, I request you to replace the ________ (product name) as per product warranty/ replacement policy.
Look forward to your immediate response.
Kind regards
________ (Name),
________ ( Contact Number)
Encl: Copy of the printed bill
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Deepanshu Thakral