When writing a complaint email about receiving damaged goods, it's important to be clear and polite. Clearly state your name, the details of the order, and the issue with the delivered goods. Attach any relevant documents, such as the order bill, for reference. Request prompt action to resolve the issue and express hope for a satisfactory solution.

Table of Contents:

Sample Complaint Email About Receiving Damaged Goods

From: ____________@_____._____ (Sender’s e-mail ID)
To: ____________@_____._____ (Receiver’s e-mail ID)

Date: __/__/____ (Date)

Subject: Delivery of damaged goods

Dear Sir/Madam,

I am ________ (Name) and I had placed an order of ___________ (Ordered Item) from your ______ (website/store). The order was placed on __/__/____ (Date) having order number ________ (Order Number).

I would state that the payment of this order was done via ______ (Card/ Online/ NEFT/ Mention mode of payment). This is to bring into your concern, that I was delivered with the damaged goods. The Bill of the order placed is annexed below along with this e-mail. Do check the attached bill for your reference.

I believe to hear back from your side at the earliest. I hope you would look into this issue seriously and take some adequate action to provide me with the solution.

Thanking You,
__________ (Name),
__________ (Contact number)

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FAQs

  • How should I address the recipient in a complaint email about damaged goods?
    • Begin with a polite salutation such as "Dear Sir/Madam" to convey respect and professionalism.
  • Is it necessary to attach the order bill to the email?
    • Yes, attaching the order bill provides evidence of the purchase and helps the recipient understand the specifics of the order.
  • What information should I include in the email?
    • Clearly state your name, details of the order (such as order number and date), and describe the issue with the delivered goods.
  • What tone should I maintain in the email?
    • Maintain a polite and respectful tone throughout the email to convey your concern while seeking a resolution.
  • How soon can I expect a response from the recipient?
    • While response times may vary, it's reasonable to expect a prompt acknowledgment of the issue and a commitment to investigate and resolve it. If you don't receive a response within a reasonable timeframe, consider following up with the recipient.

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