Response Letter for a Customer Complaint – Sample Letter Responding to Customer’s Complaint

To,
___________ (name),
___________ (address)

Date: __/__/____ (date)

From,
___________ (designation),
___________ (company name),
___________ (address)

Dear Mr./ Ms. ____________ (name of the customer),

This letter is in reference to the complaint that we have received from your end bearing complaint number ________ (mention complaint number).

We feel sorry for the inconvenience caused to you. We assure to give you appropriate support in this regard. As per the complaint received, you had an issue with ______________ (mention the issue faced by the customer). Our team is trying hard to provide you with the solution at the earliest. The said issue would be resolved by __/__/____ (date).

Your feedback is important to us as it helps us grow in a better direction and we respect your patience and understanding. We expect your kind cooperation. For further queries, you may reach us at ________ (mention details).

For,
___________ (company name)
___________ (signature),
___________ (name)

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