______________ (Sender’s Name)
______________ (Sender’s Address)

Date: __/__/______ (date)

______________ (Receiver’s Name)
______________ (Receiver’s Address)

Subject: Apology for mistake at work

Respected Sir/Madam,

On behalf of ____________ (name of the company), I would like to offer my sincere apology for the incident that took place on __/__/______ (date) at ____________ (mention location). We admit that whatever happened that day was totally wrong and unprofessional. __________ (explain what happened)

I deeply apologize for the inconvenience caused to you and I seek your forgiveness regarding the same. The main reason behind this mistake was ____________ (mention reason).

I regret that we could not match the level of services you expected from our _________ (company/industry). I hope you understand our situation and kindly, consider this letter as a formal apology regarding this incident. We assure you that we will take preventive measures so that this will not happen again in the future.

Thank you for your understanding and cooperation.

Yours truly,

______________ (Signature),
______________ (Name),
______________ (Contact details)

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