To,
The Officer In-charge,
__________ (Name of Transport Office),
__________ (Address of Transport Office)

Date: __/__/____ (Date)

Subject: Complaint about late bus arrival

Respectfully Sir/ Madam,

I would like to inform you that my name is ____________ (Name) and I am writing this letter in reference to the bus number/ route number ___________ (mention the bus number/ route number).

I would like to state that the above-said bus is arriving late at the desired stop i.e. ___________ (mention the bus stop). The actual time of arrival is __:__ AM/ PM (mention the time) Anyhow arrives at __:__ AM/ PM (time). This delay is impacting the daily living and working of the commuters and is also affecting the schedule.

I hope you will consider the request and look into this matter. I shall be obliged. In case of any queries, please do reach out to me on my phone/ email at ___________ (Mention the contact details).

Yours truly,
___________ (Signature),
___________ (Your name),
___________ (Contact number)

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