_________ (Mention recipient’s details)

Date: __/__/_____ (date)

Subject: Apology regarding the rude/bad behavior

Respected Sir/Madam,

This letter is in reference to the complaint letter received by our ______ (customer service/digital support/feedback/other) department on date __/__/______ (date). We apologize for the inconvenience caused to you and please accept our sincere apology for ___________ (rude/bad/mention reason) behavior of our team.

At ____________ (name of the company), we provide the best service to all our clients/customers but due to some ______________ (mention brief reason for rude behavior), you faced this issue. In this regard, we have already ___________ (mention resolution – if applicable)

We are again very sorry for not matching your expectations, and I hope you will give us another chance to prove our services. Moreover, If you want to discuss more regarding the same, you can reach us at __________ (contact details).

Thank you for your time and patience.

Best Regards,
_____________ (Signature)
_____________ (Name)
_____________ (Designation)

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