___________(Name of the guest)
Date: __/__/_____ (Date)
The Restaurant Manager
___________(Name of the restaurant)
With due respect, we have received feedback from your side regarding your bad experience at our restaurant. I apologize for the same and my team is extremely sorry for the inconvenience caused to you.
The day you visited our restaurant, there was a shortage of staff and the workload was too high. I apologize that we could not meet the customer’s expectations. I assure you that whenever you will visit our restaurant next time, you will be served fresh and tasty food.
Kindly, visit our restaurant again and help us to serve you better.