__________ (Sender’s Details)
__________ (Company Name)
__________ (Company Address)

Date: __/__/____ (Date)

_________ (Customer’s Name)
_________ (Customer’s Address)

Subject: Quality assurance of _________ (product name)

Dear Sir/Madam,

With reference to your _________ (query /complaint letter) dated __________(Date) related to the concern ________ (concern in details).

I, ___________ (Your Name) writing this letter on behalf of __________(Company Name), that first of all we are extremely sorry for the inconvenience caused to you and we feel that _______________ (mention your point).

Furthermore, I want to assure you that our company is working on product quality for a long duration and the product you have received is an exception which we must have not noticed and this problem should not happen to anyone.

I hope that you will never face such kind of problem in future and the products delivered in future will be provided by having more quality checks.

Thank you for giving your valuable feedback.

Warm regards,
_____________ (Your Name)
_____________ (Designation)

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