February 6, 2024
Acceptance Letters

How to Write an Order Acceptance Letter: A Guide for Writing Professional and Customer-Satisfaction-Oriented Acceptance Letters

Order Acceptance Letter:

Writing an acceptance letter requires clarity, professionalism, and attention to detail. Begin with a formal salutation, address the customer by name, and express gratitude for choosing your company. Clearly state the acceptance of the order and proceed to provide necessary details.

What to Include:

Ensure that your acceptance letter includes information about the accepted order, payment terms, duration of order processing, and the estimated delivery date. Additionally, it is crucial to include contact information for any queries or concerns.

Important Key Points:

  • Clearly state the acceptance of the order.
  • Specify payment terms and conditions.
  • Provide details about order processing duration.
  • Include the estimated delivery date.
  • Mention contact information for inquiries.

Best Practices:

  • Use a professional and courteous tone.
  • Be concise and to the point.
  • Double-check all details for accuracy.
  • Express gratitude for the customer’s business.

What to Avoid:

  • Ambiguity or unclear language.
  • Delayed responses or acceptance.
  • Overly complex or convoluted language.


The primary objectives of this acceptance letter are to confirm the order, establish clear communication regarding payment and delivery, and foster a positive relationship with the customer. By providing comprehensive information, we aim to enhance your overall customer experience.


In conclusion, we are excited to accept your recent order, and we look forward to fulfilling your requirements. If you have any further questions or concerns, please do not hesitate to contact our customer service team at [Customer Service Email/Phone]. Thank you for choosing [Company Name], and we appreciate the opportunity to serve you.

Here is a free sample of a business order acceptance letter: 


Date: __/__/____ (Date)

Re: Order Acknowledgment – Reference Number: ________ (Reference Number)

Subject: Acknowledgement for Order

Dear Sir/Madam,
This letter is in reference to the order request we received from your side on __/__/____ (Date), comprising the below-mentioned items.

Name of the productQuantityColor

We are pleased to inform you that your order has been accepted, and we are committed to delivering the requested items within ____ (Number of days). Per our agreed contract, a payment of _____ (25%, 50% – Mention) is required upon order confirmation, with the remaining amount due when your order is in transit. The anticipated delivery date is __/__/____ (Date).

It is to inform you that the deal has been accepted and your order shall be delivered within ____ (Number of days). As per the contract we made, you are required to make a payment of _____ (25%, 50% – Mention) once your order is confirmed and remaining when your order is in transit. The same shall be delivered by __/__/____ (Date).

You may make an online transfer of ________ (Amount) on the below-mentioned bank account:

Name: _________ (Name of the account Holder)
Account Number: _________ (Account Number)
IFSC: _________ (IFSC Code)
Branch: _________ (Branch)

Kindly consider this letter as an acknowledgment of your order. For any further assistance, you may contact us at ________ (Contact number).

Best Regards
___________ (Company Name),
___________ (Signature),
___________ (Name)