_____________ (Recipient’s Name)
_____________ (Name of the company)
Date: __/__/_______ (date)
Subject: Apology letter
I am writing this letter on the behalf of ____________ (name of the company), I wish to convey my heartfelt apology to you and your team for the miscommunication happened last ________ (day), __/__/______ (date). After analysing this situation, our __________ (department) is taking necessary steps to ensure better process for the ____________ (project/order/contract).
I seek your forgiveness regarding the incident and I sincerely apologize for the inconvenience caused to your company. I promise that the issue will be resolved within ____________ (days).
Please do not hesitate to contact me at __________ (contact details) if you have any issues regarding this matter.
We appreciate your kindness and patience.