February 17, 2024
Apology Letters

Business Apology Letter to Customer for Complaint Received – Sample Business Apology Letter Regarding Complaint Received from Customer

_____________ (Designation)
_____________ (Name of the company)
_____________ (Address)

Date: __/__/_______ (date)

Subject: Apology letter

Respected Sir/Madam,

This letter is in reference to the complaint letter received by our __________ (support team/feeback letter/other) on date __/__/_____(date). We apologize for the inconvenience caused to our valuable customer due to ________________ (defective product/ poor customer service/mention issue).

We realized that our behavior was unacceptable and we regret that we have failed to fulfill the expectations that you expect from ____________ (name of the company). Our team will surely ensure that incidents like these will not happen again in the future.

I appreciate your kindness and patience. If you want to discuss further regarding this matter, you can always reach us at ____________(contact details).

_____________ (Signature)
_____________ (Name)
_____________ (Designation)

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