When writing a business apology letter in response to a customer complaint, it's essential to express genuine regret for the inconvenience caused and acknowledge the specific issue mentioned in the complaint. Ensure clarity and politeness throughout the letter, promising corrective action to prevent similar incidents in the future. Invite further discussion if needed, demonstrating a commitment to customer satisfaction.
Sample Business Apology Letter Regarding Complaint Received from Customer
To,
_____________ (Designation)
_____________ (Name of the company)
_____________ (Address)
Date: __/__/_______ (date)
Subject: Apology letter
Respected Sir/Madam,
This letter is in reference to the complaint letter received by our __________ (support team/feeback letter/other) on date __/__/_____(date). We apologize for the inconvenience caused to our valuable customer due to ________________ (defective product/ poor customer service/mention issue).
We realized that our behavior was unacceptable and we regret that we have failed to fulfill the expectations that you expect from ____________ (name of the company). Our team will surely ensure that incidents like these will not happen again in the future.
I appreciate your kindness and patience. If you want to discuss further regarding this matter, you can always reach us at ____________(contact details).
Regards,
_____________ (Signature)
_____________ (Name)
_____________ (Designation)
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