Application to Branch Manager Regarding Cash not Received from ATM But Amount Deducted

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• Sample Letter
• Live Editing Assistance
• How to Use Live Assistant
• Additional Template Options
• Download Options
• Share via Email
• Share via WhatsApp
• Copy to Clipboard
• Print Letter
• FAQs

Letter to Branch Manager Reporting ATM Cash Withdrawal Issue

To,
The Branch Manager,
____________ (Name of the bank)
____________ (Branch Address)

Date: __/__/____ (DD/MM/YYYY),

Subject- Cash not received from ATM but account deducted from Account Number ____________ (Bank Account No.)

Respected sir,

I, ____________(Name) hold a ____________ (Saving/Current) account (Bank Account Number) with your branch. I am writing this letter in regard to the attempt of cash withdrawal done on _______ (Date) from your _________ (ATM Location) ATM. I had tried to withdraw a sum of ___________ (amount), however, the amount did not dispense from ATM, however, my account got deducted with Amount __________ (Amount Deducted).

Fortunately, I have got the __________ (withdrawal slip/SMS confirmation/passbook entry) with me. Copy of the same is enclosed with this letter for your reference.

I request you to kindly have a look into this matter and arrange a refund of amount __________ (Amount Deducted) in my account.

Yours faithfully,
________ (Name)
________ (Account Number)
________ (Transaction Number)

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FAQs

1. What should I do if an ATM fails to dispense cash but deducts the amount from my account?
   • You should promptly inform your bank by writing a letter or visiting the branch. Provide details of the unsuccessful transaction, such as the date, time, and location of the ATM, along with evidence like a withdrawal slip or SMS confirmation.
2. Do I need to provide evidence when reporting an unsuccessful ATM withdrawal?
   • Yes, it's advisable to provide evidence such as a withdrawal slip, SMS confirmation, or passbook entry to support your claim.
3. How long does it take for the bank to refund the deducted amount after reporting an unsuccessful ATM withdrawal?
   • The timeline for refunding the deducted amount may vary depending on the bank's internal procedures. However, banks typically aim to resolve such issues promptly.
4. Can I report an unsuccessful ATM withdrawal online or through phone banking?
   • While some banks may offer online or phone banking channels for reporting issues, it's recommended to follow up with a written letter to the branch manager to ensure formal documentation of the complaint.
5. Will I incur any charges for requesting a refund of the deducted amount from an unsuccessful ATM withdrawal?
   • Generally, banks do not levy charges for refunding amounts deducted due to unsuccessful ATM withdrawals. However, it's advisable to confirm this with your bank during the resolution process.

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