When writing a letter regarding cash not received from an ATM but the amount deducted from your account, it's crucial to maintain a polite and clear tone. Clearly state your account details, the date and location of the attempted withdrawal, and provide evidence such as a withdrawal slip or SMS confirmation. Request the branch manager to investigate the matter and arrange for a refund of the deducted amount.

Table of Contents:

Letter to Branch Manager Reporting ATM Cash Withdrawal Issue

The Branch Manager,
____________ (Name of the bank)
____________ (Branch Address)

Date: __/__/____ (DD/MM/YYYY),

Subject- Cash not received from ATM but account deducted from Account Number ____________ (Bank Account No.)

Respected sir,

I, ____________(Name) hold a ____________ (Saving/Current) account (Bank Account Number) with your branch. I am writing this letter in regard to the attempt of cash withdrawal done on _______ (Date) from your _________ (ATM Location) ATM. I had tried to withdraw a sum of ___________ (amount), however, the amount did not dispense from ATM, however, my account got deducted with Amount __________ (Amount Deducted).

Fortunately, I have got the __________ (withdrawal slip/SMS confirmation/passbook entry) with me. Copy of the same is enclosed with this letter for your reference.

I request you to kindly have a look into this matter and arrange a refund of amount __________ (Amount Deducted) in my account.

Yours faithfully,
________ (Name)
________ (Account Number)
________ (Transaction Number)

Live Editing Assistance

Live Preview

How to Use Live Assistant

The Live Assistant feature is represented by a real-time preview functionality. Here’s how to use it:

  • Start Typing: Enter your letter content in the "Letter Input" textarea.
  • Live Preview: As you type, the content of your letter will be displayed in the "Live Preview" section below the textarea. This feature converts newline characters in the textarea into <br> tags in HTML for better readability.

Additional Template Options

The letter writing editor allows you to start with predefined templates for drafting your letters:

  • Choose a Template: Click one of the template buttons ("Start with Sample Template 1", "Start with Sample Template 2", or "Start with Sample Template 3").
  • Auto-Fill Textarea: The chosen template's content will automatically fill the textarea, which you can then modify or use as is.

Download Options

Click the "Download Letter" button after composing your letter. This triggers a download of a file containing the content of your letter.

Share via Email

Click the "Share via Email" button after composing your letter. Your default email client will open a new message window with the subject "Sharing My Draft Letter" and the content of your letter in the body.

Share via WhatsApp

Click the "Share via WhatsApp" button after you've composed your letter. Your default browser will open a new tab prompting you to send the letter as a message to a contact on WhatsApp.

Copy to Clipboard

If you want to copy the text of your letter to the clipboard:

  • Copy to Clipboard: Click the "Copy to Clipboard" button after composing your letter.
  • Paste Anywhere: You can then paste the copied text anywhere you need, such as into another application or document.

For printing the letter directly from the browser:

  • Print Letter: Click the "Print Letter" button after composing your letter.
  • Print Preview: A new browser window will open showing your letter formatted for printing.
  • Print: Use the print dialog in the browser to complete printing.


  1. What should I do if an ATM fails to dispense cash but deducts the amount from my account?
    • You should promptly inform your bank by writing a letter or visiting the branch. Provide details of the unsuccessful transaction, such as the date, time, and location of the ATM, along with evidence like a withdrawal slip or SMS confirmation.
  2. Do I need to provide evidence when reporting an unsuccessful ATM withdrawal?
    • Yes, it's advisable to provide evidence such as a withdrawal slip, SMS confirmation, or passbook entry to support your claim.
  3. How long does it take for the bank to refund the deducted amount after reporting an unsuccessful ATM withdrawal?
    • The timeline for refunding the deducted amount may vary depending on the bank's internal procedures. However, banks typically aim to resolve such issues promptly.
  4. Can I report an unsuccessful ATM withdrawal online or through phone banking?
    • While some banks may offer online or phone banking channels for reporting issues, it's recommended to follow up with a written letter to the branch manager to ensure formal documentation of the complaint.
  5. Will I incur any charges for requesting a refund of the deducted amount from an unsuccessful ATM withdrawal?
    • Generally, banks do not levy charges for refunding amounts deducted due to unsuccessful ATM withdrawals. However, it's advisable to confirm this with your bank during the resolution process.

Incoming Search Terms:

    • cash not received from atm but amount deducted
    • cash not received from atm but amount deducted application
    • letter informing cash not received from atm but amount deducted
    • atm cash not received complaints letter format

Leave a Reply