Apology Letter to Hotel Guests, Sample Apology Letter from Hotel Management

__________ (Customer Name)
__________ (Customer Address)


Subject: Apology for poor facilities


We apologize for our bad facilities you had encountered during your recent visit. We know that if a guest pays, he/she expects a nice and peaceful stay but due to some unforeseen circumstances we were unable to provide you with a peaceful atmosphere at our accommodation.

We are extremely sorry for the inconvenience. Be assured we are all working hard to meet all guest’s expectations. In order to apologize, we are enclosing a _______ (voucher/coupon) that holds ________ (free stay/discount) at our _____ (location – if applicable). We assure you that you would have the best stay when you visit here.

Kindly accept our honest apology.

Best regards,


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