When writing an apology letter to a customer for a delay in delivery, clarity and politeness are key. Clearly acknowledge the delay, reference any relevant details such as the customer's complaint letter and order ID, and provide a brief explanation for the delay. Express genuine remorse for the inconvenience caused and reassure the customer that steps will be taken to prevent future occurrences. End the letter with gratitude for the customer's patience and understanding.
Sample Apology Letter for the delay in delivery
To,
__________(Name of the Customer)
__________(Address)
Date: __/__/____(Date)
From,
The Manager,
__________(Name of the Company)
__________(Address)
Subject: Apology for the delay in delivery
Respected Sir/Madam,
With due respect, with reference to your complaint letter on date __________(Date) regarding delay in delivery of order ID __________(Mention order ID). I am writing this letter on behalf of __________(Company Name), that we are extremely sorry for the inconvenience caused to you. The reason for the delay was due to __________(Mention reason- Flooded with work/ mishappening with the delivery person/ delivered to the wrong address, any other reason).
You are a valuable customer and satisfying our customers are our utmost priority. I request you kindly accept our apology. We will make sure that this will not be repeated next time. Once again, we are sorry for the inconvenience caused. Thank you for your patience.
Yours Faithfully/Sincerely,
__________(Signature)
__________(Name)
__________(Name of the Company)
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