Order Cancellation Letter Due to Non Availability of Stock – Sample Letter for Cancellation of Order Due to Out of StockOrder Cancellation Letter Due to Non Availability of Stock – Sample Letter for Cancellation of Order Due to Out of Stock
When drafting a letter to cancel an order due to stock unavailability, it's crucial to maintain clarity and courtesy. Clearly state the order details, including the order number, date, and customer's name. Express regret for the inconvenience caused and assure the customer of a refund if applicable. Provide contact information for any further queries.

Table of Contents:

Sample Letter for Cancellation of Order Due to Out of Stock

To,
__________ (Name of the customer),
__________ (Address of the customer)

Date: __/__/_____ (Date)

Dear ________ (Name of the customer),

Subject: Cancellation of the order

This letter is in reference to the order number _________ (number) that was placed by you on __/__/____ (date) in the name of _________ (mention name).

We regret to inform you that we have to cancel your order that was placed on __/__/____ (mention date) bearing amount ________ (mention amount) due to the reason that the ordered item went out of stock. We apologize for the same. In case, the amount was debited from your bank account shall be refunded within _____ (number of days).

In case, you have any queries, you may contact the __________ (mention department) or call at __________ (mention contact number).

For,
__________ (signature with stamp),
__________ (company’s name)
__________ (name),
__________ (contact number)

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FAQs

  • Can an order be canceled if the item goes out of stock?
    • Yes, orders can be canceled if the item becomes unavailable due to stock issues. In such cases, the seller typically notifies the customer and offers a refund if applicable.
  • How long does it take to receive a refund after order cancellation?
    • Refund processing times vary depending on the payment method and company policies. Typically, refunds are processed within a few business days to a week.
  • Is it common for items to go out of stock after an order is placed?
    • Yes, it's common for items to go out of stock, especially if the demand exceeds the available inventory. In such cases, customers are usually notified promptly, and alternative options may be offered if possible.
  • Can customers request to wait for the item to become available again instead of canceling the order?
    • Yes, customers can inquire about waiting for the item to become available again instead of canceling the order. However, this depends on the company's policies and the estimated restocking timeframe.
  • What should customers do if they have further questions about the order cancellation?
    • Customers should contact the company's customer service department or the designated contact provided in the cancellation notification letter for any further inquiries or assistance regarding the order cancellation.

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