Letter Regarding Refund not Received for Returned Order – Sample Letter Regarding Refund not Received for Returned OrderLetter Regarding Refund not Received for Returned Order – Sample Letter Regarding Refund not Received for Returned Order
When writing a letter regarding a refund not received for a returned order, it's crucial to maintain a clear and polite tone while providing essential details such as the product name, transaction number, purchase date, and refund expectations. Avoid vague language and ensure all necessary information is included to facilitate a prompt resolution.

Table of Contents:

Sample Letter for Refund not Received for Returned Order

___________ (Company name),
___________ (Company Address),
___________ (City)


Subject: Refund for returned order not received


My name is _________ and I ordered _____________ (Product name) having model number __________ (model number) using my ________ (debit card/credit card/internet banking/wallet/cod) and having transaction number ___________ on __________ (purchase date). At the time of product delivery when I opened the parcel I noticed that the delivered product was ________ (not appropriate/quality issue/damaged) and I immediately requested for return of the same.

The return process has already been completed and I have received a mail from your end in which it was mentioned that the refund amount would be credited into my account within ______ (days) but it’s been more than ________ (days/weeks) and I am yet to receive a refund for the order.

I request you provide me with a refund for this transaction at the earliest.

Yours truly,
_________ (Name),
_________ (Email id),
_________ (Order Number),
_________ (Delivery Address),
_________ (Contact Number)

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  1. What information should I include in a letter regarding a refund not received for a returned order?
    • Essential details to include are the product name, model number, transaction number, purchase date, details of the return process, expected refund timeline, and a clear request for resolution.
  2. How long should I wait before following up on an unreceived refund?
    • It's advisable to wait for the timeframe provided by the company for the refund to be processed. If this period has elapsed without receiving the refund, you may follow up promptly.
  3. Is it necessary to mention previous communication attempts in the letter?
    • Yes, mentioning any previous communication attempts, such as contacting customer service, helps provide context and demonstrates your efforts to resolve the issue.
  4. Should I include my contact information in the letter?
    • Yes, including your contact information ensures that the company can reach you easily to address the issue and provide updates regarding the refund.
  5. What tone should I use in the letter regarding an unreceived refund?
    • It's essential to maintain a polite and professional tone while expressing concern about the delayed refund. Avoid using aggressive language and focus on clearly stating the issue and requesting prompt resolution.

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