Complaint Letter Regarding Cashback not Received – Sample Letter of Complaint for Cashback not ReceivedComplaint Letter Regarding Cashback not Received – Sample Letter of Complaint for Cashback not Received
When writing a complaint letter about not receiving cashback, it's crucial to provide specific details such as the product purchased, date of purchase, transaction number, and the promised cashback offer. Clearly state the issue and express your expectation for resolution. Maintain a polite and respectful tone throughout the letter.

Table of Contents:

Complaint Letter Regarding Cashback Not Received

The Manager,
__________ (Company Name),
__________ (Address)

Date:__/__/____ (DD/MM/YYYY)

Subject: Cashback not received for ___________ (product name) purchased on date _______ under ______ (scheme/offer)

Dear Sir/Madam,

I made a purchase of __________ (electronics/electrical appliances/any other product)  from ___________ (shop/store/online portal) in the month of __________ (month) dated _______ (purchase date) with an offer of ____% (percent) Cashback using __________ (credit card/debit card/wallet/EMI) Option. I have done the transaction and ___________ (transaction no.) was generated. As per the scheme, I shall be getting the cashback credited in my ________  (credit card/debit card/wallet) account till ________ (dated), but it’s been more than ____ (days/weeks/months) and no amount has been credited and no response has been received from __________ (shop/store/online portal).

I request you to kindly check and resolve the same at your earliest.


_________ (Name)
_________ (Phone number)

Enclosure: 1. Invoice

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  1. What should I include in the subject line of the complaint letter for non-receipt of cashback?
    • Include details such as the product name purchased, date of purchase, and the specific issue, such as "Cashback not received for [product name] purchased on [purchase date] under [scheme/offer]."
  2. Is it necessary to enclose any documents with the complaint letter?
    • Yes, it's advisable to enclose relevant documents such as the purchase invoice to support your claim.
  3. How should I address the recipient in the letter?
    • Address the recipient respectfully as "Dear Sir/Madam" followed by their designation, such as "The Manager."
  4. What details should I provide about the purchase in the letter?
    • Provide essential details such as the product purchased, date of purchase, transaction number, and the specific cashback offer availed.
  5. What tone should I use in the complaint letter?
    • Maintain a polite and formal tone throughout the letter, expressing concern about the issue and requesting prompt resolution.

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