_____________ (Name of the company),
Date: __/__/____ (date)
_____________ (Contact details)
Subject: Apology for missing item
On behalf of ____________ (mention company’s name), I am writing this letter in reference to the bill number/order number ____________ (mention number) dated __/__/______ (date). We would like to offer my sincere apology that ___________ was missing from your package. We regret the inconvenience caused to you regarding the same.
We regret that we have failed to provide the services you have expected from us. This was totally unintentional and we would have never done this on purpose.
Therefore, accept this letter as a formal apology from _____________ (company’s name) and we seek your forgiveness. We promise you that incidents like these will never happen again. If you wish to discuss anything regarding this matter you can reach us at ____________ (contact details).