Subject – Complaint letter regarding poor customer service
I, __________ (Name) opened a __________ (Saving/Current/OD) account with your bank _______ (branch name) branch. I visited the branch dated ___________ (date of branch visited) and applied for (internet banking/debit card / cheque book). I waited for about ____ days but did not receive the same. So, I again went to the branch and inquired regarding the (internet banking/debit card / cheque book) status.
To my utter disbelief, I was again asked to write an application / submit customer request form for the issuance of the (internet banking/debit card / cheque book). I completed the procedures then and there itself. Now, ________ (days/ month) have passed by and unfortunately, I am yet to receive my _______________(internet banking kit/debit card / cheque book). It is very difficult to make all the transactions by cash. Despite of all reminders and complaint I have not received any positive response.
It is very disappointing that even such small requests can be timely fulfilled by a bank of your stature.
I would be grateful if you would just have a look at my concerned issue & arrange for resolution.
Account Number: ____________ (Account Number)
Branch Name: ____________ (Branch Name)
Thanks and Regards,
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