Writing an effective complaint letter to a bank for poor customer service requires clarity and politeness. Begin with addressing the bank manager respectfully and clearly state the issue. Provide relevant details such as account number and branch name. Politely express disappointment and request a resolution. Avoid unclear language and ensure all necessary details are included.
Sample Complaint Letter to Bank Regarding Poor Customer Service
To,
Bank Manager,
_________(Bank Name),
_________(Address)
Date: __/__/____(DD/MM/YYYY),
Subject – Complaint letter regarding poor customer service
Respected Sir/Madam,
I, __________ (Name) opened a __________ (Saving/Current/OD) account with your bank _______ (branch name) branch. I visited the branch dated ___________ (date of branch visited) and applied for (internet banking/debit card/chequebook). I waited for about ____ days but did not receive the same. So, I again went to the branch and inquired regarding the (internet banking/debit card / cheque book) status.
To my utter disbelief, I was again asked to write an application / submit customer request form for the issuance of the (internet banking/debit card / cheque book). I completed the procedures then and there. Now, ________ (days/ month) have passed by and unfortunately, I am yet to receive my _______________(internet banking kit/debit card/chequebook). It is very difficult to make all the transactions by cash. Despite of all reminders and complaint I have not received any positive response.
It is very disappointing that even such small requests can be timely fulfilled by a bank of your stature.
I would be grateful if you would just have a look at my concerned issue & arrange for a resolution.
Account Number: ____________ (Account Number)
Branch Name: ____________ (Branch Name)
Thanks and Regards,
_________(Name)
_________(Signature)
_________ (Address)
_________ (Contact)
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