Writing an effective complaint letter to a bank for poor customer service requires clarity and politeness. Begin with addressing the bank manager respectfully and clearly state the issue. Provide relevant details such as account number and branch name. Politely express disappointment and request a resolution. Avoid unclear language and ensure all necessary details are included.

Table of Contents:

Sample Complaint Letter to Bank Regarding Poor Customer Service

Bank Manager,
_________(Bank Name),

Date: __/__/____(DD/MM/YYYY),

Subject – Complaint letter regarding poor customer service

Respected Sir/Madam,

I, __________ (Name) opened a __________ (Saving/Current/OD) account with your bank _______ (branch name) branch. I visited the branch dated ___________ (date of branch visited) and applied for (internet banking/debit card/chequebook). I waited for about ____ days but did not receive the same. So, I again went to the branch and inquired regarding the (internet banking/debit card / cheque book) status.

To my utter disbelief, I was again asked to write an application / submit customer request form for the issuance of the (internet banking/debit card / cheque book). I completed the procedures then and there. Now, ________ (days/ month) have passed by and unfortunately, I am yet to receive my _______________(internet banking kit/debit card/chequebook). It is very difficult to make all the transactions by cash. Despite of all reminders and complaint I have not received any positive response.

It is very disappointing that even such small requests can be timely fulfilled by a bank of your stature.

I would be grateful if you would just have a look at my concerned issue & arrange for a resolution.

Account Number: ____________ (Account Number)
Branch Name: ____________ (Branch Name)

Thanks and Regards,
_________ (Address)
_________ (Contact)

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  1. Q: What should I include in a complaint letter to a bank about poor customer service?
    • A: Start by addressing the bank manager respectfully, clearly state the issue, provide relevant details like account number and branch name, express disappointment politely, and request a resolution.
  2. Q: Is it important to mention specific dates and details in the complaint letter?
    • A: Yes, including specific dates and details adds clarity to your complaint, making it easier for the bank to understand and address your concerns effectively.
  3. Q: How should I address the bank manager in the complaint letter?
    • A: Begin with "Respected Sir/Madam" followed by the manager's name if known, or simply "Bank Manager" if not.
  4. Q: What tone should I maintain in the complaint letter?
    • A: Maintain a polite and professional tone throughout the letter, expressing disappointment but avoiding aggressive language.
  5. Q: What common pitfalls should I avoid when writing a complaint letter to a bank?
    • A: Avoid unclear language, omitting necessary details, and using aggressive or accusatory language. Be clear, concise, and polite in your communication.

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