Bank Manager,
_________(Bank Name),

Date: __/__/____(DD/MM/YYYY),

Subject – Complaint letter regarding poor customer service

Respected Sir/Madam,

I, __________ (Name) opened a __________ (Saving/Current/OD) account with your bank _______ (branch name) branch. I visited the branch dated ___________ (date of branch visited) and applied for (internet banking/debit card/chequebook). I waited for about ____ days but did not receive the same. So, I again went to the branch and inquired regarding the (internet banking/debit card / cheque book) status.

To my utter disbelief, I was again asked to write an application / submit customer request form for the issuance of the (internet banking/debit card / cheque book). I completed the procedures then and there. Now, ________ (days/ month) have passed by and unfortunately, I am yet to receive my _______________(internet banking kit/debit card/chequebook). It is very difficult to make all the transactions by cash. Despite of all reminders and complaint I have not received any positive response.

It is very disappointing that even such small requests can be timely fulfilled by a bank of your stature.

I would be grateful if you would just have a look at my concerned issue & arrange for a resolution.

Account Number: ____________ (Account Number)
Branch Name: ____________ (Branch Name)

Thanks and Regards,
_________ (Address)
_________ (Contact)

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