When drafting a complaint letter for a faulty mobile phone, it's crucial to maintain clarity and politeness. Clearly state your name, address, and details of the purchased mobile phone, including its defects. Request either a replacement or repair, specifying that the product is still under warranty. Enclose relevant documents such as the bill for reference.
Complaint Letter against the defective mobile phone
Sample Complaint Letter For Mobile Phone Not Working
To,
The ______ (Manager/Customer Support Manager/Customer Relations Manager),
_____________ (Name of the Mobile Company),
_____________ (Address)
Date: __ /__ /____ (Date)
Subject: Complaint against the defective mobile phone
Dear Sir/Madam,
This is to inform you that, my name is ____________ (Name of the customer) and I reside at ___________ (Address).
I recently purchased a mobile phone from your company. Here are the details regarding the product:
Date of purchase:
Name of the Model:
Model Number:
Payment Method:
Address:
Phone Number:
I would like to say, that the piece I received was defective, it had _______________ (Mention the defects/not working/not charging/hang issues/heating problem/others). The product is under warranty period, I would like to get a __________ (replacement/repair) because this purchase was a brand new one. Please let me know, what are the required protocols needed for the same.
I am sending the item with this letter, and the bill as well.
Waiting for your response,
Yours ____________ (Sincerely/Faithfully),
___________ (Name),
___________ (Contact Details),
___________ (Signature)
Enclosed: Bill
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Sandeep Bhandari
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