Complaint Letter For Mobile Phone Not Working – Faulty Mobile Phone Complaint Letter

When drafting a complaint letter for a faulty mobile phone, it's crucial to maintain clarity and politeness. Clearly state your name, address, and details of the purchased mobile phone, including its defects. Request either a replacement or repair, specifying that the product is still under warranty. Enclose relevant documents such as the bill for reference.

Table of Contents:

• Sample Letter
• Live Editing Assistance
• How to Use Live Assistant
• Additional Template Options
• Download Options
• Share via Email
• Share via WhatsApp
• Copy to Clipboard
• Print Letter
• FAQs

Complaint Letter against the defective mobile phone

Sample Complaint Letter For Mobile Phone Not Working

To,
The ______ (Manager/Customer Support Manager/Customer Relations Manager),
_____________ (Name of the Mobile Company),
_____________ (Address)

Date: __ /__ /____ (Date)

Subject: Complaint against the defective mobile phone

Dear Sir/Madam,

This is to inform you that, my name is ____________ (Name of the customer) and I reside at ___________ (Address).

I recently purchased a mobile phone from your company. Here are the details regarding the product:
Date of purchase:
Name of the Model:
Model Number:
Payment Method:
Address:
Phone Number:

I would like to say, that the piece I received was defective, it had _______________ (Mention the defects/not working/not charging/hang issues/heating problem/others). The product is under warranty period, I would like to get a __________ (replacement/repair) because this purchase was a brand new one. Please let me know, what are the required protocols needed for the same.

I am sending the item with this letter, and the bill as well.

Waiting for your response,

Yours ____________ (Sincerely/Faithfully),
___________ (Name),
___________ (Contact Details),
___________ (Signature)

Enclosed: Bill

Live Editing Assistance

Live Preview

How to Use Live Assistant

The Live Assistant feature is represented by a real-time preview functionality. Here’s how to use it:

• Start Typing: Enter your letter content in the "Letter Input" textarea.
• Live Preview: As you type, the content of your letter will be displayed in the "Live Preview" section below the textarea.

Additional Template Options

The letter writing editor allows you to start with predefined templates for drafting your letters:

• Choose a Template: Click one of the template buttons.
• Auto-Fill Textarea: The chosen template’s content will automatically fill the textarea.

Download Options

Click the "Download Letter" button after composing your letter. This triggers a download of a file containing the content of your letter.

Share via Email

Click the "Share via Email" button after composing your letter. Your default email client will open with the subject "Sharing My Draft Letter".

Share via WhatsApp

Click the "Share via WhatsApp" button to send the letter as a message to a contact on WhatsApp.

Copy to Clipboard

Click the "Copy to Clipboard" button after composing your letter. You can paste the copied text anywhere you need.

Print Letter

Click the "Print Letter" button after composing your letter to print it directly from the browser.

FAQs

• Q: What details should I include in a complaint letter about a faulty mobile phone?
  • A: Mention your name, address, details of the purchased mobile phone (date of purchase, model name, model number, etc.), and the specific defects observed.
• Q: How should I request resolution for the issue in the complaint letter?
  • A: Clearly state whether you are seeking a replacement or repair for the faulty mobile phone, specifying that the product is still under warranty.
• Q: Is it necessary to enclose any documents with the complaint letter?
  • A: Yes, enclosing relevant documents such as the purchase invoice provides supporting evidence for your complaint and facilitates the resolution process.
• Q: How should I address the recipient of the complaint letter?
  • A: Begin the letter with a polite salutation such as "Dear Sir/Madam" followed by a clear description of the issue.
• Q: What tone should I maintain in the complaint letter?
  • A: Maintain a polite and professional tone throughout the letter, clearly expressing your concerns while avoiding any confrontational language.

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