When drafting a letter to cancel an order due to stock unavailability, it's crucial to maintain clarity and courtesy. Clearly state the order details, including the order number, date, and customer's name. Express regret for the inconvenience caused and assure the customer of a refund if applicable. Provide contact information for any further queries.
Sample Letter for Cancellation of Order Due to Out of Stock
To,
__________ (Name of the customer),
__________ (Address of the customer)
Date: __/__/_____ (Date)
Dear ________ (Name of the customer),
Subject: Cancellation of the order
This letter is in reference to the order number _________ (number) that was placed by you on __/__/____ (date) in the name of _________ (mention name).
We regret to inform you that we have to cancel your order that was placed on __/__/____ (mention date) bearing amount ________ (mention amount) due to the reason that the ordered item went out of stock. We apologize for the same. In case, the amount was debited from your bank account shall be refunded within _____ (number of days).
In case, you have any queries, you may contact the __________ (mention department) or call at __________ (mention contact number).
For,
__________ (signature with stamp),
__________ (company’s name)
__________ (name),
__________ (contact number)
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Yukant Anand