Complaint Letter About Mobile Phone – Complaint Letter For Mobile Phone Not Working

When writing a complaint letter about a faulty mobile phone, it's crucial to maintain a polite tone while clearly stating the issue and providing necessary details. Begin by addressing the letter to the manager of the company where the phone was purchased. Clearly explain the problem with the phone, including relevant details such as the purchase date, model number, and IMEI number. Mention any previous attempts to resolve the issue, such as visiting a service center. Request appropriate action, such as repair or exchange, and provide your contact information for further communication.

Table of Contents:

• Sample Letter
• Live Editing Assistance
• How to Use Live Assistant
• Additional Template Options
• Download Options
• Share via Email
• Share via WhatsApp
• Copy to Clipboard
• Print Letter
• FAQs

Complaint Letter For Mobile Phone Not Working

To,
The Manager,
__________ (Company Name),
__________ (Company Address/ Pincode)

Date: __/__/____ (Date)

Subject: Complaining about Faulty Phone

Respected Sir/Madam,

This is to inform you that I, ____________ (Name), recently bought a smartphone from your outlet and unfortunately it stopped working within _______ (days/months).

The following are the details of the device that I bought:
__________:IMEI number
__________:Date Purchased
__________:Model Number
__________:Model Name

I bought this device from ______________ (Outlet Address) outlet. I visited your service centre at ______________ (Service Center Address) and __________ (Problem in detail) is still there. I hereby request you to kindly take some action and either get my phone repaired or exchanged.

Thanking you
Yours Truly,
_____________ (Name),
_____________ (Contact Number),
_____________ (Residential Address)

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• Start Typing: Enter your letter content in the "Letter Input" textarea.
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Additional Template Options

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Copy to Clipboard

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Print Letter

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FAQs

• Q: What should I include in the complaint letter about a faulty mobile phone?
  • A: It's essential to include details such as the purchase date, model number, IMEI number, and a description of the issue you're facing with the phone.
• Q: How long should I wait for a response after sending the complaint letter?
  • A: While response times may vary, it's reasonable to expect a reply within a few business days. If you don't receive a response, you may follow up with the company.
• Q: Should I visit the service center before writing the complaint letter?
  • A: It's advisable to visit the service center first to attempt resolving the issue. If the problem persists, you can then escalate the matter by writing a complaint letter to the company's management.
• Q: What action can I request in the complaint letter regarding a faulty mobile phone?
  • A: You can request the company to either repair the device or provide a replacement, depending on the severity of the issue and the warranty terms.
• Q: Is it necessary to provide my contact information in the complaint letter?
  • A: Yes, including your contact information ensures that the company can reach out to you for further assistance or clarification regarding your complaint.

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