____________ (Name of the company)
____________ (Address of the company)
Date: __/__/______ (date)
____________ (Employee ID)
Subject: Apology for mistake/misconduct
This letter is in reference to the complaint letter received by our head office on __/__/______ (date). You have raised an issue regarding ____________ (mention reason – late salary/incorrect payment received/miscommunication/other). We sincerely apologize for this mistake and we are very sorry for the inconvenience caused to you due to this mistake.
Moreover, we have investigated this matter and came to the conclusion that due to ________________ (mention reason for mistake), you have been facing this issue. We deeply regret the emotional/mental damage this mistake caused you.
Therefore, I hope that you will understand our situation and accept our apology. If you want to discuss further about this matter, you can reach us at _____________ (mention contact details).
Thank you for your understanding and patience.