When writing an apology letter to a customer for a delay in refund, it's important to be clear and polite. Mention your name and position, acknowledge the complaint, explain the reason for the delay, and sincerely apologize. Ensure the customer that such delays won't happen again and express your desire to maintain a good business relationship. Avoid unclear language and ensure all necessary details are included.
Sample Letter of Apology for Delayed Amount Refund
From,
The Manager,
__________ (Name of the Company)
__________ (Company’s Address)
Date: __/__/____ (Date)
To,
__________ (Customer’s Name)
__________ (Customer’s Address)
Subject: Apology for the delayed refund
Respected Sir/ Madam,
I am __________ (name) and I serve _________ (mention company name) company as _________ (designation).
This letter is in reference to the complaint that we have received from your side stating delayed refund. Respected, apologetically, I would state that the refund payment scheduled for __/__/____ (date) has been delayed due to _________ (mention reason – technical error/ transaction failure/ any other) and to which I extend my sincerest apology.
I ensure you that such a delay would not be repeated in the coming future and expect your kind forgiveness. Look forward to having a good business relationship in the coming future.
For,
________ (Company Name),
________ (Signature),
________ (Name),
________ (Contact Number)
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Deepanshu Thakral