__________ (Name of the Company)
__________ (Company’s Address)
Date: __/__/____ (Date)
__________ (Customer’s Name)
__________ (Customer’s Address)
Subject: Apology for delayed refund
Respected Sir/ Madam,
I am __________ (name) and I serve _________ (mention company name) company as _________ (designation).
This letter is in reference to the complaint that we have received from your side stating delayed refund. Respected, apologetically, I would state that the refund payment scheduled for __/__/____ (date) has been delayed due to _________ (mention reason – technical error/ transaction failure/ any other) and to which I extend my sincerest apology.
I ensure you that such a delay would not be repeated in the coming future and expect your kind forgiveness. Look forward to having a good business relationship in the coming future.
________ (Company Name),
________ (Contact Number)
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