_____________ (Recipient’s name)
_____________ (Name of the company)
Date: __/__/_______ (date)
Subject: Apology for the inconvenience in business
On behalf of our company, I wanted to offer my sincere apology for the inconvenience caused to you. This letter is in reference to the order number ______________ (mention order number) dated __/__/______ (date).
We regret to inform you that our team was unable to fulfil your expectations and failed to dispatch/deliver the order. I promise you that we will try our best to improve our services.
Once again, We apologize that we could not meet the client’s expectations.
Feel free to contact me at __________ (contact number) to escalate any service issue.