___________ (Recipient Name),
___________ (Name of the company),
___________ (Company’s address),
Date: __/__/_____ (Date)
Subject: Apology for Incorrect Billing
Respected Sir/ Madam,
I write this letter on behalf of ___________ (company name) and in reference to the recent escalation I have received from your end for token number __________________ (mention token number) regarding the Incorrect Billing.
Respected, as per the complaint lodged by you regarding incorrect bill with the billing amount mentioned as ____________ (mention amount). First of all, we would like to apologize for the inconvenience caused. The bill with correct details shall be issued at the earliest and delivered to your mailing address. Moreover, we assure you that you will not have to face such an inconvenience in the future.
We believe in keeping strong business relations and promise to prevent such mistakes. For any queries or feedback, you may reach us at ___________ (mention your official contact details).
____________ (Your name),
____________ (Contact number)