When composing an apology letter for discontinued products leading to order cancellation, it's crucial to express regret for the inconvenience caused, provide a clear explanation for the situation, and assure the recipient of the refund process. Politeness and clarity are key to maintaining a positive tone.

Table of Contents:

Sample Apology Letter for Discontinued Products

___________ (Recipient’s details),

Date: __/__/_____ (Date)

Subject: Apology for the discontinued product

Dear Sir/Madam,

My name is _________ (name) and I am writing this letter in reference to the order that we have received on __/__/____ (date) from your end bearing order ID number ________ (mention order ID).

Respected, I beg to inform you that we won’t be delivering the order that we have received from your end as the product that you have placed has been discontinued by our company from last _________ (duration). Further, the stock that was left is also exhausted.

We apologize for the inconvenience caused and also ensure that the deposited amount while placing the order would be refunded to you back in the original payment method within __ (no. of days) working days. In case of any queries or feedback, you may contact us at the _____________ (email address).

____________ (Signature),
____________ (Name),
____________ (Designation),
____________ (contact number)

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  • Start Typing: Enter your letter content in the "Letter Input" textarea.
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  • What should I include in an apology letter for discontinued products?
    • Explain the situation clearly, express regret for the inconvenience caused, and assure the recipient of a refund.
  • How should I address the recipient in the apology letter?
    • Use respectful titles such as "Sir" or "Madam" followed by their last name or position/title.
  • Is it necessary to provide a reason for the product discontinuation?
    • Yes, providing a brief explanation helps the recipient understand the situation better.
  • How should I mention the refund process in the apology letter?
    • Clearly state the timeline for the refund and reassure the recipient of a prompt resolution.
  • Should I provide contact details for further inquiries?
    • Yes, offering contact information demonstrates transparency and openness to address any concerns the recipient may have.

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