____________ (School Name),
Date: __/__/____ (Date)
Subject: Student portal app not working
Respected Sir/ Madam,
This is to most humbly inform you that I am __________ (name) and I am a student of ________ (mention class) in your reputed school. My roll number is ___________ (mention your roll number).
I write this letter to inform you that the student portal application is not working on my device. This issue is being faced for last __________ (duration – days/weeks/ any other) and I would like to inform you that I have tried to troubleshoot the same but the problem still persists. The error code shown on the screen while using the application is __________ (mention error code).
It is to request you to kindly get the same resolved at the earliest. I shall be obliged for your kind support.
___________ (Roll number)