When drafting a letter to request a refund from an airline, it's important to clearly state the details of your booking, including the number of tickets, travel dates, and flight information. Be polite and concise in explaining the reason for cancellation and the expectation of a refund. Request the refund promptly and provide your contact information for further correspondence.

Table of Contents:

Request Letter to Airline for Ticket Refund

The Customer Relations Officer,
__________ (Address)


Subject – Cancelation of Air Ticket and request for refund

Dear Sir/ Madam

I had booked ____ (No. of Tickets) tickets through ________ (Online/ Portal Address/Customer Sales Support) for travel from ________ (Departure City/State/Country) to ____________ (Arrival City/State/ Country) under _______ ( PNR, Separate PNRs – If applicable) as per following details:

Travel Date: ________
Flight No.: ________
Sector: ________
1st PNR: _______ for ________ (Traveller’s Name), booked on _______ (Booking Date) for ______/- (Ticket Amount)
2nd PNR (if applicable): _______ for ________ (Traveller’s Name), booked on _______ (Booking Date) for ______/-(Ticket Amount)

There was a _______ (reason for cancellation / refund – change in flight schedule), which was not suitable to us. A ____ (partial / full / 100% or percent) refund was promised to us by ________ (Airline Name).

We had canceled the flight on ________ (Date), for which the confirmation was received from _______ (Airline carrier Name) through _____ (E-Mail/SMS).

I have not received the refund against these tickets till date.

Kindly arrange to transfer the refund of the ticket money to my account urgently.

Thanking You

Yours Truly
___________ (Name)
___________ (Contact No.)
___________ (Address)

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  1. How should I address the recipient of the letter requesting a refund from an airline?
    • Address the recipient as "The Customer Relations Officer" or "Customer Service Department" of the airline.
  2. What details should I include in the letter requesting a refund from an airline?
    • Include the booking details such as the number of tickets, travel dates, flight numbers, departure and arrival locations, and any relevant PNR or reference numbers.
  3. What should I do if I haven't received a refund for my canceled flight?
    • If you haven't received the refund as promised, you should write a formal letter to the airline's customer relations department, clearly stating the issue and requesting prompt action.
  4. Is it necessary to attach any documents to the refund request letter?
    • It may be helpful to attach copies of relevant documents such as booking confirmations, cancellation notices, and any communication received from the airline regarding the refund.
  5. How long does it typically take to receive a refund from an airline?
    • Refund processing times vary depending on the airline and the payment method used. It's advisable to follow up with the airline if the refund is delayed beyond the promised timeframe.

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