___________(Name of the guest)
Date: __/__/_____ (Date)
Subject: Apology for bad service/cleanliness issue
On behalf of ____________ (name of the hotel), I ___________ (name and designation) would like to offer my sincere apology to you for the inconvenience caused to you and your family members during your stay at our hotel.
I deeply regret that our team members have failed to meet your expectations and we admit that our services were not up to the mark. I wanted you to know that the reason for the unhygienic rooms/lobby was due to _________ (lack of staff members/ sudden snowfall/ others).
Once again, I apologize on behalf of all the staff members and we seek your forgiveness regarding the same. Please provide us another chance to serve you on your next stay at _________ (name of the hotel).
Thank you for your understanding. See you next time.