When writing an apology letter to a hotel guest for cleanliness issues, it is important to be clear and polite. Address the guest formally, state the purpose of the letter, and sincerely apologize for the inconvenience. Explain the reason for the issue, take responsibility, and express regret. Assure the guest of improved services in the future and invite them to stay again. Avoid unclear language and ensure all necessary details are included, like dates, names, and specific issues.

Table of Contents:

Sample Letter for Bad Service/Cleanliness Issue

___________(Name of the guest)

Date: __/__/_____ (Date)

Subject: Apology for bad service/cleanliness issue

Respected Sir/Madam,

On behalf of ____________ (name of the hotel), I ___________ (name and designation) would like to offer my sincere apology to you for the inconvenience caused to you and your family members during your stay at our hotel.

I deeply regret that our team members have failed to meet your expectations and we admit that our services were not up to the mark. I wanted you to know that the reason for the unhygienic rooms/lobby was due to _________ (lack of staff members/ sudden snowfall/ others).

Once again, I apologize on behalf of all the staff members and we seek your forgiveness regarding the same. Please provide us another chance to serve you on your next stay at _________ (name of the hotel).

Thank you for your understanding. See you next time.

Thank you,


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  • What should I include in an apology letter to a hotel guest for cleanliness issues?
    • Include a clear apology, an explanation of the issue, acceptance of responsibility, and a commitment to improved service. Provide relevant details such as names, dates, and specific issues.
  • How should I address the guest in the apology letter?
    • Address the guest formally using titles like "Respected Sir/Madam" and their specific name if known.
  • Is it necessary to explain the reason for the cleanliness issue?
    • Yes, providing a reason shows accountability and helps the guest understand the situation better.
  • What tone should I maintain in an apology letter to a guest?
    • Maintain a polite, respectful, and sincere tone throughout the letter. Avoid being defensive or making excuses.
  • How can I assure the guest of improved services in the future?
    • Express your commitment to addressing the issue, mention any steps being taken to prevent recurrence, and invite the guest to stay again, assuring them of a better experience.

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