___________(Name of the Guest)
Date: __/__/_____ (Date)
Subject: Apology for the inconvenience caused by construction noise
Kindly, allow me to introduce myself. My name is ___________ (name) and I am ______________ (mention designation). I am writing this letter as we have received your feedback regarding the issues you have faced during your stay at our hotel.
We sincerely apologize for the inconvenience caused to you due to the noise produced by construction work. Recently, we had decided to expand our restaurant area/mention area, so the construction is going on from the last _______ (weeks/months).
We admit that the noise due to the construction work caused you and your _______ (family members/friends a lot of trouble/ inconvenience/other). We are sorry for this bad experience and we will ensure you provide you the best experience at ___________ (name of the hotel) on your next stay. I hope that you will understand this situation and please accept our apology.
Thank you for your understanding and cooperation.