_________ (Mention recipient’s details)

Date: __/__/_____ (date)

Subject: An apology for bad service

Sir/ Madam,

I write this letter on behalf of ___________ (mention hotel name). This letter is in reference to the complaint that we have received from your end on __/__/____ (date) regarding the bad service experience you encountered during your stay at our property.

We regret and apologize for not serving you good. We accept that such service is intolerable and also not expected by the management of a reputed property like ours. We assure that this will not happen in future.

Again sorry for the poor experience. We believe you would give us another chance to serve you better.

__________ (signature),
__________ (name),
__________ (designation)

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