Ref. No. ___________ (mention reference number)

_________, (name)
_________, (company’s name)
_________ (company address)

Date: __/__/_____ (date)

Subject: Apology for sending a wrong collection letter

Dear __________ (mention receiver’s name),

My name is ____________ (name) and I am writing this letter in reference to the payment collection letter you have received on __/__/____ (date) bearing reference number ____________ (mention reference number).

Firstly, I would like to apologize for sending you the letter with an incorrect statement of pending amount. The letter stated that you have a pending payment of ___________ (mention amount) but the accounts department says that the payment has been __________ (received/not due/other). I understand that such unprofessionalism shall not be appreciated by the clients. Whatever happened was an indication of carelessness and ignorance. I ensure to prevent happening of such acts in the future.

I apologize for the unwarranted inconvenience caused and shall seek for your forgiveness. We, as _________ (mention company name), are thankful for having you as a regular client. If you wish to contact us, you may reach us out at _______________ (mention contact number).

__________ (company name),
__________ (signature/ stamp),
__________ (your name)
__________ (designation)

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