Writing an effective apology letter for sending an incorrect collection letter involves clear and polite language. It's important to acknowledge the mistake, apologize sincerely, and explain the error without making excuses. Ensure you include necessary details such as reference numbers, dates, and specific amounts. Avoid unclear language and ensure your message is straightforward and professional.
Sample Apology Letter for Wrong Collection Letter
Ref. No. ___________ (mention reference number)
To,
_________, (name)
_________, (company’s name)
_________ (company address)
Date: __/__/_____ (date)
Subject: Apology for sending a wrong collection letter
Dear __________ (mention receiver’s name),
My name is ____________ (name) and I am writing this letter in reference to the payment collection letter you have received on __/__/____ (date) bearing reference number ____________ (mention reference number).
Firstly, I would like to apologize for sending you the letter with an incorrect statement of pending amount. The letter stated that you have a pending payment of ___________ (mention amount) but the accounts department says that the payment has been __________ (received/not due/other). I understand that such unprofessionalism shall not be appreciated by the clients. Whatever happened was an indication of carelessness and ignorance. I ensure to prevent happening of such acts in the future.
I apologize for the unwarranted inconvenience caused and shall seek for your forgiveness. We, as _________ (mention company name), are thankful for having you as a regular client. If you wish to contact us, you may reach us out at _______________ (mention contact number).
For,
__________ (company name),
__________ (signature/ stamp),
__________ (your name)
__________ (designation)
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Sandeep Bhandari 
Deepanshu Thakral