The Shop Manager,
___________ (Name of the Book Shop),
Date: __/__/____ (Date)
Subject: Complaint against incorrect supply of books
I am __________ (Name), living in _____________ (Address).
I want to bring in your notice that I had ordered for ______________ (Name of the books) on date __________ (Date). I visited your shop and you said that delivery would be made at _________ (Address). But to my dismay, the books which came at the address were not the books I ordered. The books were ___________ (Damaged/torn/wrong books/others).
I have paid you in ________(cash/cheque/DD/Online) on the same day. And I would be attaching with this letter a copy of the bill you provided me. Please get the correct books delivered at the earliest. And let me know how to exchange the books which I already have. I will be leaving my contact number for any further questions you may contact me there.
___________ (Contact number)
Enclosed: Bill copy
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