When writing a complaint letter for the wrong delivery of products, clearly state the order number, date of order, and details of the wrong product received. Politely request a replacement for the correct product and enclose a copy of the order for reference. Ensure clarity, politeness, and inclusion of necessary details to facilitate prompt action from the company.

Table of Contents:

Sample Letter for Wrong Delivery of Products

To,
The Manager,
_____________ (Company Name),
_____________ (Address of the company)

Date: __/__/_____ (Date)

Subject: Complaint about wrong delivery of products

Respected Sir/ Madam,

This letter is in the reference of the order number __________ (Mention order number) placed on __________ (Date) of product __________ (Mention Product – If Applicable). My name is __________ (Your Name) and I am writing this letter to bring to your kind notice that I received the wrong product in the delivery made on __________ (Mention delivery date). I ordered __________ (Mention Product ordered) and I received __________ (Mention Product Received).

Therefore I am returning the order and request you to kindly send me the correct product at the earliest. I have enclosed a copy of the order I made with this letter. I hope you will take immediate action.

Yours Sincerely/ Faithfully,

__________ (Signature)
__________ (Name)

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FAQs

  • What should I include in a complaint letter about wrong product delivery?
    • Mention the order number, date of order, details of the wrong product received, and a polite request for a replacement.
  • Is it necessary to enclose a copy of the original order?
    • Yes, enclosing a copy of the original order helps the company verify the details of the purchase.
  • How should I address the recipient of the letter?
    • Address them as "Respected Sir/Madam" or "Dear Sir/Madam" followed by a brief explanation of the issue.
  • Should I express my dissatisfaction in the letter?
    • It's important to express your disappointment politely to convey the seriousness of the issue while maintaining a respectful tone.
  • What action can I expect from the company after sending the complaint letter?
    • The company should acknowledge your complaint and arrange for the correct product to be delivered promptly, along with any necessary apologies or compensations.

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