Complaint Letter for Defective Mobile Phone – Mobile Phone Complaint Letter Sample

Table of Contents:

• Sample Letter
• Live Editing Assistance
• How to Use Live Assistant
• Additional Template Options
• Download Options
• Share via Email
• Share via WhatsApp
• Copy to Clipboard
• Print Letter
• FAQs

Sample Complaint Letter about defective mobile

To,
The Customer Service Officer,
____________ (Name Of The Company),
____________ (Address)

Date: __/__/____ (Date)

Subject: Complaint about defective mobile

Respected Sir/Madam,

My name is _________ (Name) and I live at __________ (Residential Address).

I beg to state that I bought a mobile phone having model number __________ (Model Number) having order ID _________ (Order number/ Order ID) on __/__/____ (date) and the IMEI No. of mobile is ____________ (IMEI Number). The above-said product was delivered to my doorstep on __/__/____ (Date).

I would regret informing you that the device came out to be ___________ (faulty/ defective/ broken). It is ____________ (Not Working/ Broken Screen/ Broken Charger/ Cracked Camera Glass/ Cracked Rear Glass – Mention Defect).

I request you to kindly look into the matter and __________ (replace/repair) the above-said product. Should you have any queries? Feel free to contact me at my contact number: ______________ (Contact Number) between ___ AM and ___ PM.

Thanking you,
____________ (Signature),
____________ (Name),
____________ (Address)

Live Editing Assistance

Live Preview

How to Use Live Assistant

The Live Assistant feature is represented by a real-time preview functionality. Here’s how to use it:

• Start Typing: Enter your letter content in the "Letter Input" textarea.
• Live Preview: As you type, the content of your letter will be displayed in the "Live Preview" section below the textarea. This feature converts newline characters in the textarea into <br> tags in HTML for better readability.

Additional Template Options

The letter writing editor allows you to start with predefined templates for drafting your letters:

• Choose a Template: Click one of the template buttons ("Start with Sample Template 1", "Start with Sample Template 2", or "Start with Sample Template 3").
• Auto-Fill Textarea: The chosen template's content will automatically fill the textarea, which you can then modify or use as is.

Download Options

Click the "Download Letter" button after composing your letter. This triggers a download of a file containing the content of your letter.

Share via Email

Click the "Share via Email" button after composing your letter. Your default email client will open a new message window with the subject "Sharing My Draft Letter" and the content of your letter in the body.

Share via WhatsApp

Click the "Share via WhatsApp" button after you've composed your letter. Your default browser will open a new tab prompting you to send the letter as a message to a contact on WhatsApp.

Copy to Clipboard

If you want to copy the text of your letter to the clipboard:

• Copy to Clipboard: Click the "Copy to Clipboard" button after composing your letter.
• Paste Anywhere: You can then paste the copied text anywhere you need, such as into another application or document.

Print Letter

For printing the letter directly from the browser:

• Print Letter: Click the "Print Letter" button after composing your letter.
• Print Preview: A new browser window will open showing your letter formatted for printing.
• Print: Use the print dialog in the browser to complete printing.

FAQs

• Q: How should I address the recipient of the complaint letter?
  • A: Address the letter to the Customer Service Officer or appropriate authority of the company.
• Q: What details should I include in the subject of the letter?
  • A: Clearly state "Complaint about defective mobile" to indicate the purpose of the letter.
• Q: Why is it important to mention the purchase details in the letter?
  • A: Mentioning the purchase details such as model number, order ID, and IMEI number helps the company identify the transaction and take appropriate action.
• Q: Should I provide specific details about the issues with the mobile phone?
  • A: Yes, clearly describe the specific issues encountered with the mobile phone to facilitate prompt resolution.
• Q: What should I request from the company in the letter?
  • A: Request prompt attention to the matter and either a replacement or repair of the defective mobile phone, ensuring clarity in your request for resolution.

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