The Customer Service Officer,
____________ (Name Of The Company),
Date: __/__/____ (Date)
Subject: Complaint about defective refrigerator
I would state that I am _________ (Name) and I am a resident of __________ (Address).
I hereby state that on __/__/____ (date) I made a purchase for a refrigerator __________ (Model Number) having order ID _________ (Order number/ Order ID). The above-said item was delivered at my residential address on __/__/____ (Date) and I regret to inform that the delivered product came out to be __________ (faulty/ defective_. The product was installed by your authorised ___________ (engineer/executive/technician/any other) and the product was found ____________ (Not working/ Broken door handle /dent on body – Mention Fault).
As per the policy of your company, I request you to kindly _________ (replace/repair) the above-said product at the earliest. I shall be highly served if you do the same at the earliest.
In case of any queries you may contact me at my contact number: ______________ (Contact Number)
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