When drafting a complaint letter about damaged luggage to an airline, it's crucial to provide clear details about your flight, including the flight number, departure, and destination locations. Describe the condition of your luggage upon arrival and mention any actions taken, such as filing a Property Irregularity Report (PIR). Request compensation for the damaged luggage and provide contact information for further communication.
Sample Complaint Letter for Damaged Luggage
To,
The Manager,
_____________ (Airline Name),
_____________ (Address)
Date: __/__/____ (Date)
Subject: Complaint about damaged luggage
Respected Sir/Madam,
I would like to state that my name is __________ (Name) and I am a resident of ____________ (Location). On __/__/____ (Date), I flew with your airline from ________ (Location) to _________ (Destination) on flight number ________ (Flight Number).
I beg to state that my luggage was checked in at ______ AM/PM on __/__/____ (Date) and upon arrival at the destination, my luggage was found to be __________ (Damaged/ Broken – Mention). In reference to the loss, a Property Irregularity Report (PIR) was made. For the loss, I appeal for compensation to be credited in _________ (Credit Details) amounting _________ (Amount).
My contact number is ___________ (Mobile Number). I am enclosing a copy of ____________ (PIR/ Airline Ticket/ Boarding Pass/ Anyother) for your kind reference. I shall be highly served if you look into this matter.
In case of any queries, you may contact me at the above-stated contact number.
Thanking you,
_____________ (Signature),
_____________ (Name),
_____________ (Contact Number)
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Sandeep Bhandari