_________ (Mention recipient’s details)

Date: __/__/_____ (date)

Subject: Apology letter

Dear Sir/ Madam,

This letter is in reference to the recent escalation we received from your end for the unsatisfactory services our team provided to you on __/__/____ (Date) bearing service request number________ (service request number).

Firstly, I would like to apologize for the misconduct and the poor service we offered to you. This shall not be accepted by you, and even our administration is taking this matter into the consideration. We believe you would give us another chance for serving you better.

We look forward to business opportunities in the future and ensure to serve you better. In case of any queries, you may reach us out at ____ (contact details).

Yours Truly,
__________ (mention company name),
__________ (signature),
__________ (name),
__________ (address)

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