_________ (mention recipient’s details)
Date: __/__/_____ (date)
Subject: Apology regarding poor service
Dear ____________ (name of the recipient),
I am ________ (name) and I write this letter in reference to the recent feedback we received from your end regarding the poor service we have offered to you. The Ticket number for your complaint is __________ (complaint number).
Firstly, we are sorry to hear the poor experience you have encountered on __/__/____ (date) during ___________ (mention event – product service/ product installation/ any other).We know that such behavior is a reflection of unprofessionalism and should be avoided in business. This shall not be repeated and we assure to provide better service to you in future.
Meanwhile, we have already escalated the issue to our service team and hope to resolve the issue at the earliest.
We value your feedback. It helps us to improve our services. We thank you for your review. If you are unsatisfied with the solution/ for any other queries, you may contact us at __________ (mention contact number).
__________ (company name),