____________ (Name of the customer)
____________ (Address of the customer)

Date: __/__/_______ (date)

Dear Sir/Madam,

On behalf of __________ (Name of the company), I sincerely apologize for the _____________ (mention issues – mismanagement/bad experience/incident/other). I do understand that our team was unable to fulfill the customer’s expectations and we failed to provide you with a good experience of our services. The incident that took place on __/___/______(date) has created a lot of trouble and it was totally unintentional and our company has never done anything wrong on purpose.

We regret the inconvenience caused to all our clients/customers. Our team is ensuring that incidents like this will not happen again in the future. If you have any questions or concerns regarding this matter, please do not hesitate to reach out to us.


_____________ (Signature)
_____________ (Name)
_____________ (Designation)

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