Write an email complaining about defective product delivered – Sample complaint email for defective product

Table of Contents:

• Sample Letter
• Live Editing Assistance
• How to Use Live Assistant
• Additional Template Options
• Download Options
• Share via Email
• Share via WhatsApp
• Copy to Clipboard
• Print Letter
• FAQs

Sample complaint email for defective product

From: _________@_____.___ (Sender’s Email Address)
To: ___________@______.___ (Receiver’s Email Address)

Date: __/__/____ (Date)

Subject: Complaint regarding ________ (Product name)

Respected Sir/ Madam,

My name is _______ (Name) and I am writing this to you in reference to the product which I ordered on __/__/____ (Date).

Through this mail, I would inform you that on __/__/____ (Date), I ordered ________ (Product Name) from your _________ (Medium – offline store/ website/ application) bearing order number ________ (Order number). The payment of the order was done via _______ (Cash/ Card/ EMI). I beg to inform you that the product received at the time of delivery is found to be faulty. The issue with the ________ (Product Name) is _______ (Mention issue).

This being in warranty, I request you to kindly take adequate action in order to get it repaired. In case query arises, you may contact at _______ (contact number). I am attaching a copy of the bill along with this mail.

Thanking you,
Yours Truly,
________ (Digital Signature – If required)
________ (Name),
________ (Contact Number)

Live Editing Assistance

Live Preview

How to Use Live Assistant

The Live Assistant feature is represented by a real-time preview functionality. Here’s how to use it:

• Start Typing: Enter your letter content in the "Letter Input" textarea.
• Live Preview: As you type, the content of your letter will be displayed in the "Live Preview" section below the textarea. This feature converts newline characters in the textarea into <br> tags in HTML for better readability.

Additional Template Options

The letter writing editor allows you to start with predefined templates for drafting your letters:

• Choose a Template: Click one of the template buttons ("Start with Sample Template 1", "Start with Sample Template 2", or "Start with Sample Template 3").
• Auto-Fill Textarea: The chosen template's content will automatically fill the textarea, which you can then modify or use as is.

Download Options

Click the "Download Letter" button after composing your letter. This triggers a download of a file containing the content of your letter.

Share via Email

Click the "Share via Email" button after composing your letter. Your default email client will open a new message window with the subject "Sharing My Draft Letter" and the content of your letter in the body.

Share via WhatsApp

Click the "Share via WhatsApp" button after you've composed your letter. Your default browser will open a new tab prompting you to send the letter as a message to a contact on WhatsApp.

Copy to Clipboard

If you want to copy the text of your letter to the clipboard:

• Copy to Clipboard: Click the "Copy to Clipboard" button after composing your letter.
• Paste Anywhere: You can then paste the copied text anywhere you need, such as into another application or document.

Print Letter

For printing the letter directly from the browser:

• Print Letter: Click the "Print Letter" button after composing your letter.
• Print Preview: A new browser window will open showing your letter formatted for printing.
• Print: Use the print dialog in the browser to complete printing.

FAQs

• How should I begin a complaint email about a defective product?
  • Start by introducing yourself and providing details about the product, including the order date, order number, and payment method.
• What information should I include in my complaint email?
  • Clearly describe the issue with the product and request appropriate action, such as repair or replacement, especially if the product is still under warranty.
• Is it necessary to attach a copy of the bill in a complaint email?
  • Yes, attaching a copy of the bill provides proof of purchase and helps expedite the resolution process.
• Should I provide contact information in my complaint email?
  • Yes, providing contact information allows the recipient to reach out for further communication or clarification regarding the issue.
• What tone should I use in a complaint email?
  • Maintain a polite and respectful tone while clearly expressing your concerns about the defective product and your expectations for resolution.

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