When writing a warranty void letter, it's essential to maintain clarity and politeness throughout the communication. Clearly state the reason for voiding the warranty and provide specific details about the product and the issue observed. Ensure to offer assistance for any clarification needed and express willingness to address further concerns.

Table of Contents:

Sample Letter to Client Regarding Warranty Cancellation

To,
_________,
_________,
_________ (Mention client’s details)

Date: __/__/_____ (date)

Subject: Warranty void for ______________ (serial number/SKU ID)

Dear _______________ (name of the client),

Thanks for being a user of ___________________ (mention product name). This letter is in reference to the _____________ (product name) that is purchased by you bearing purchase ID _____________ (mention purchase ID number).

We write this letter to inform you that on a recent service visit for your product, our engineer noticed that the ________________ (mention reason) and due to which the warranty of the product is now null and void. The product shall now be repaired/ serviced on a chargeable basis.

In case of any clarification, you may write us at ________________ (mention email address).

Regards,
__________ (signature),
__________ (your name),
__________ (designation),
__________ (address)

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The Live Assistant feature is represented by a real-time preview functionality. Here’s how to use it:

  • Start Typing: Enter your letter content in the "Letter Input" textarea.
  • Live Preview: As you type, the content of your letter will be displayed in the "Live Preview" section below the textarea. This feature converts newline characters in the textarea into <br> tags in HTML for better readability.

Additional Template Options

The letter writing editor allows you to start with predefined templates for drafting your letters:

  • Choose a Template: Click one of the template buttons ("Start with Sample Template 1", "Start with Sample Template 2", or "Start with Sample Template 3").
  • Auto-Fill Textarea: The chosen template's content will automatically fill the textarea, which you can then modify or use as is.

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Click the "Download Letter" button after composing your letter. This triggers a download of a file containing the content of your letter.

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Click the "Share via Email" button after composing your letter. Your default email client will open a new message window with the subject "Sharing My Draft Letter" and the content of your letter in the body.

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Click the "Share via WhatsApp" button after you've composed your letter. Your default browser will open a new tab prompting you to send the letter as a message to a contact on WhatsApp.

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If you want to copy the text of your letter to the clipboard:

  • Copy to Clipboard: Click the "Copy to Clipboard" button after composing your letter.
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  • Print Letter: Click the "Print Letter" button after composing your letter.
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FAQs

  • Why would a warranty be voided?
    • A warranty might be voided due to factors such as unauthorized modifications, misuse, or neglect of the product.
  • Can I contest the warranty void decision?
    • Customers can typically contest warranty void decisions by providing evidence or explanations to refute the grounds for voiding the warranty.
  • Is warranty voiding common?
    • Warranty voiding is relatively uncommon and typically occurs when there is evidence of misuse or neglect of the product.
  • What happens if my warranty is voided?
    • If a warranty is voided, the customer is typically responsible for any repair or maintenance costs incurred thereafter.
  • Can I purchase an extended warranty after my original warranty is voided?
    • Some companies offer extended warranties that can be purchased even after the original warranty is voided, but this varies depending on the terms and conditions of the warranty provider.

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