Date: __/__/____ (Date)
Subject: Response to complaint regarding _________ (complaint details)
I am ________ (Name) and I serve as _________ (Designation) of _________ (Company).
I am writing this letter in reference to the complaint I received from your side regarding the goods that you ordered from our _________ (Website/ Offline store). Apologetically, I would state that as per our terms and conditions we ___________ (Mention your response).
This being faulty product delivered we willingly provide a helping hand for any appropriate action to be taken. I believe this letter would serve as a relief to your problem. For more queries you may contact us at _________ (Contact Number).
__________ (Signature and Stamp),
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