When composing a letter to the bank regarding not receiving SMS alerts, it's crucial to maintain a respectful and polite tone. Clearly state your name, account details, and the issue you're experiencing with the SMS alert service. Request the bank's assistance in resolving the issue promptly.

Table of Contents:

Sample Letter Regarding SMS Alert Not Receiving

The Manager,
___________ (Bank Name),
___________ (Address)

Date: __/__/____ (Date)

Subject: Not receiving SMS alert

Respected Sir/ Madam,

With due respect and most humbly, I would like to state that I hold a _______ (Savings/ Current) account in your account. My name is _________ (Name) and my account number is ____________ (Account Number).

Respectfully, I would like to draw your attention to the issue I have been facing for a long time. I have opted for SMS alert service and also paid applicable charges for the service. But, unfortunately, I am not receiving any SMS updates on my mobile number registered with the bank for any transactions done from my account.

I request you to kindly look into the issue and help me out by guiding me through the procedure of getting it resolved so that I will not have to face this issue anymore. I shall be highly served for your kind support.

Thanking You,

__________ (Signature)
__________ (Name),
__________ (Contact Number)

Live Editing Assistance

Live Preview

How to Use Live Assistant

The Live Assistant feature is represented by a real-time preview functionality. Here’s how to use it:

  • Start Typing: Enter your letter content in the "Letter Input" textarea.
  • Live Preview: As you type, the content of your letter will be displayed in the "Live Preview" section below the textarea. This feature converts newline characters in the textarea into <br> tags in HTML for better readability.

Additional Template Options

The letter writing editor allows you to start with predefined templates for drafting your letters:

  • Choose a Template: Click one of the template buttons ("Start with Sample Template 1", "Start with Sample Template 2", or "Start with Sample Template 3").
  • Auto-Fill Textarea: The chosen template's content will automatically fill the textarea, which you can then modify or use as is.

Download Options

Click the "Download Letter" button after composing your letter. This triggers a download of a file containing the content of your letter.

Share via Email

Click the "Share via Email" button after composing your letter. Your default email client will open a new message window with the subject "Sharing My Draft Letter" and the content of your letter in the body.

Share via WhatsApp

Click the "Share via WhatsApp" button after you've composed your letter. Your default browser will open a new tab prompting you to send the letter as a message to a contact on WhatsApp.

Copy to Clipboard

If you want to copy the text of your letter to the clipboard:

  • Copy to Clipboard: Click the "Copy to Clipboard" button after composing your letter.
  • Paste Anywhere: You can then paste the copied text anywhere you need, such as into another application or document.

For printing the letter directly from the browser:

  • Print Letter: Click the "Print Letter" button after composing your letter.
  • Print Preview: A new browser window will open showing your letter formatted for printing.
  • Print: Use the print dialog in the browser to complete printing.


  • What should I include in the letter to the bank regarding non-receipt of SMS alerts?
    • It's essential to include your name, account details, a clear description of the issue, and a polite request for assistance in resolving the matter promptly.
  • Is it necessary to mention that I have paid charges for the SMS alert service?
    • Yes, mentioning that you have paid charges for the service emphasizes your entitlement to receive SMS alerts and highlights the bank's obligation to provide the service.
  • How long does it typically take for the bank to resolve issues related to SMS alerts?
    • The resolution time may vary depending on the bank's procedures and the complexity of the issue. It's advisable to follow up with the bank if you do not receive a response within a reasonable timeframe, usually within a week or two.
  • Can I request compensation for the inconvenience caused by not receiving SMS alerts?
    • While you can express your dissatisfaction with the inconvenience caused, requesting compensation would depend on the bank's policies and the severity of the issue. It's best to focus on resolving the problem first and then address any further concerns if necessary.
  • Will contacting the bank through other channels, such as phone or email, be more effective in resolving the issue?
    • It's advisable to start by sending a formal letter to the bank manager, as it provides a documented record of your complaint. If the issue persists or requires urgent attention, you can consider contacting the bank through other channels for quicker assistance.

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