When drafting a complaint letter for not receiving a refund after cancelling a subscription, it's crucial to maintain a polite and formal tone while clearly stating the details of the subscription, cancellation, and expected refund. Enclosing relevant documents, such as emails related to the subscription and cancellation, can support your claim and facilitate a prompt resolution.

Table of Contents:

Request Letter for Refund of Cancelled Subscription

______________ (Name of the Company),
______________ (Address)

Date: __/__/____ (Date)

______________ (Name of the Subscriber),
______________ (Address)

Subject: Refund of the cancelled subscription _________ (subscription details)

Dear Sir/Madam,

This is to bring in your notice that my name is _____________ (Name of the subscriber), and my address is _____________ (Address). I had subscribed to your ___________ (telecom / magazine / online classes / online teaching sessions / e-services / mention the services subscribed) on _____________ (Date) worth amount ____________/- (Mention the amount).

I had cancelled the said subscription on ________(Date of Cancellation) for __________(Reason of cancellation). And as promised __________ (remaining/full refund) had to be refund at my sourced account by ________ (date of refund expected). But, I have not yet received the refund for the same.

Please consider this letter as a gentle reminder for a refund.

I am enclosing the printouts of the emails related to both the subscription as well as its cancellation.

Yours Sincerely/Faithfully/Thankfully/Obediently,
_________________ (Name of the Subscriber),
_________________ (Contact details)

Enclosed: __________ (supporting documents)

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  • What should I include in a complaint letter for not receiving a refund?
    • Ensure to provide details of the subscription, cancellation, expected refund amount, and any relevant correspondence. Enclosing supporting documents, such as emails, can strengthen your claim.
  • How long does it typically take to receive a refund after cancelling a subscription?
    • Refund processing times may vary depending on the company's policies and procedures. However, it's reasonable to expect a timely refund as per the terms agreed upon at the time of cancellation.
  • What should I do if I haven't received a refund after cancelling my subscription?
    • If you haven't received the refund within the stipulated timeframe, consider reaching out to the company's customer service department to inquire about the status of your refund and request prompt resolution.
  • Is it necessary to enclose supporting documents with the complaint letter?
    • While not mandatory, enclosing relevant documents such as emails or receipts can provide evidence to support your claim and expedite the resolution process.
  • What tone should I use in a complaint letter for not receiving a refund?
    • It's important to maintain a polite and professional tone while expressing your concerns and requesting a resolution. Avoid using aggressive or confrontational language, as it may hinder the effectiveness of your complaint.

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