When writing a complaint letter about a delay in air conditioner service, it is important to be clear and polite. Begin by introducing yourself and stating the issue with your air conditioner. Include details about your service appointment and the lack of response from customer care. Request prompt action to resolve the issue. Ensure all necessary information is included to make your complaint clear and actionable.

Table of Contents:

Sample Letter for Delay in AC Service

The Customer Relation Officer,
__________ (Name)
__________ (Address)

Date: __/__/____ (Date)

Subject: Complaint regarding service

Respected Sir/ Madam,

My name is __________ (name) and I am a resident of __________ (mention locality).

I am writing this letter in reference to the air conditioner that was purchased by me on __/__/____ (date). This is to inform you that due to the ____________ (mention issue – air conditioner not working/ air conditioner not cooling) I booked a service appointment for __/__/____ (date) but no one came in this regard. The technician was supposed to visit on _________ (date) but did not arrive. When I tried to reach customer care, I have not received any appropriate response.

Therefore, it is to request you to kindly take appropriate action for the same and do the needful at the earliest.

Yours Truly,
________ (Signature),
________ (Name),
________ (Contact Number)

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  1. What details should I include in a complaint letter about delayed AC service?
    • Include your name, address, the date of purchase, the issue with the AC, the scheduled service date, and your experience with customer care.
  2. How should I address the recipient in the complaint letter?
    • Address the recipient as "The Customer Relation Officer" followed by their name and address. Begin the letter with "Respected Sir/Madam."
  3. What should I do if no technician arrives for a scheduled AC service?
    • Write a polite complaint letter to the customer relation officer, providing all relevant details and requesting prompt action.
  4. How do I describe the issue with my air conditioner in the letter?
    • Clearly mention the specific issue you are facing, such as "air conditioner not working" or "air conditioner not cooling."
  5. What contact details should I provide in my complaint letter?
    • Include your signature, name, and contact number at the end of the letter for further communication.

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